[rt-users] Mason Handler Error after 3.2.0 installation.

[Werner Morgenstern]

I had the same problem.  With the RT 3.2.0, FastCGI has changed.  Look under
http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration

It has to do with under which user FastCGI and Apache run as.  It gives
various solutions.

Werner Morgenstern 


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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bob Goldstein
Sent: Thursday, July 01, 2004 4:51 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Mason Handler Error after 3.2.0 installation. 

You sure that /usr/local/rt3/etc/RT_SiteConfig.pm
exists, and that it is readable by the process running your fcgi program?

   bobg

>Alle,
>
>	I've just done a scratch install of RT3.2.0 on RHEL3, Perl 5.8.3, 
>Apach e 2.0.46, FCGI 2.4.0. All required perl mods are installed. After 
>starting the apache server, I get the following errors in 
>/var/log/httpd/error_log:
>
>Can't locate /usr/local/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains:
>/usr/local/rt3/local/lib /usr/local/rt3/lib 
>/usr/local/lib/perl5/5.8.3/i686-linux /usr/local/lib/perl5/5.8.3 
>/usr/local/lib/perl5/site_perl/5.8.3/i686-linux
>/usr/local/lib/perl5/site_perl/5.8.3 /usr/local/lib/perl5/site_perl .) 
>at /usr/local/rt3/lib/RT.pm line 105.
>Compilation failed in require at /usr/local/rt3/bin/mason_handler.fcgi 
>line 28.
>[Wed Jun 30 14:12:12 2004] [warn] FastCGI: server 
>"/usr/local/rt3/bin/mason_handler.fcgi" (pid 18385) terminated by 
>calling exit with status '13'
>
>Here is my rt setup in httpd.conf:
>
><SNIP>
>
>LoadModule fastcgi_module modules/mod_fastcgi.so
>
><IfModule mod_fastcgi.c>
>  FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 300 
>-processes 10 </IfModule>
>
><VirtualHost *:8888>
>DocumentRoot /usr/local/rt3/share/html
>AddDefaultCharset UTF-8
>Alias /NoAuth/images/ /usr/local/rt3/share/html/NoAuth/images/
><IfModule mod_fastcgi.c>
>  ScriptAlias / /usr/local/rt3/bin/mason_handler.fcgi/
></IfModule>
></VirtualHost>
>
></SNIP>
>
>	Any help would be appreciated.
>
>Best Regards,
>Camron
>
>Camron W. Fox
>Hilo Office
>High Performance Computing Group
>Fujitsu America, INC.
>
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>RT Developer and Administrator training is coming to LA, DC and 
>Frankfurt this  spring and summer.
>http://bestpractical.com/services/training.html
>
>Sign up early, as class space is limited. 
>
>
>
>!DSPAM:40e4783d53155800621023!
>
>
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