Hey Team, When RT sends an email to a requestor, cc or admincc the email arrives with a from line that looks like the one below: From: Nobody [mailto:nobody at tickets]On Behalf Of Stevo Devo How do I tweak this so it looks a little prettier?? Like From: My Ticketing System [mailto:basic-queue at tickets]On Behalf of Stevo Devo Any ideas? -Stevo