[rt-users] ERROR: New Tickets From Web Interface

Brandon Knitter knitterb at blandsite.org
Tue Jul 6 19:29:31 EDT 2004 

I'm testing out RT 3.2.0 and when I post a new ticket to any queue I'm getting:

== error message ==
System error

error:  Unrecognised line: knitterb at d2dcars.com at
/home/internal/progs/rt/lib/RT/EmailParser.pm line 450
 
context:  ...   
187:  # whether they should generate a full stack trace (confess() and cluck()) 
188:  # or simply report the caller's package (croak() and carp()), respectively. 
189:  # confess() and croak() die, carp() and cluck() warn. 
190:   
191:  sub croak { die shortmess @_ } 
192:  sub confess { die longmess @_ } 
193:  sub carp { warn shortmess @_ } 
194:  sub cluck { warn longmess @_ } 
195:   
...   
 
code stack:  /usr/lib/perl5/5.8.0/Carp.pm:191
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
/home/internal/progs/rt/lib/RT/EmailParser.pm:450
/home/internal/progs/rt/lib/RT/User_Overlay.pm:553
/home/internal/progs/rt/lib/RT/Ticket_Overlay.pm:520
/home/internal/progs/rt/lib/RT/Interface/Web.pm:375
/home/internal/progs/rt/share/html/Ticket/Display.html:75
/home/internal/progs/rt/share/html/Ticket/Create.html:257
/home/internal/progs/rt/share/html/autohandler:199
 
== END error message ==


If I leave the requestor field blank, then it works okay.  Any attempts to add a
requestor or CC to a ticket results in a similar error.  What's up with that?  I
tried to debug it, but when I make a similar app with the same data, I am
getting no troubles.

The line numbers above may be off by a few clicks because I've added in a little
bit of debug here and there.

For reference:

445:sub ParseAddressFromHeader {
446:    my $self = shift;
447:    my $Addr = shift;
448:
449:    my @Addresses;
450:    @Addresses = Mail::Address->parse($Addr);
451:    my $AddrObj = $Addresses[0];
452:
453:    unless ( ref($AddrObj) ) {
454:        return ( undef, undef );
455:    }
456:
457:    my $Name = ( $AddrObj->phrase || $AddrObj->comment || $AddrObj->address);
459:
460:    #Lets take the from and load a user object.
461:    my $Address = $AddrObj->address;
462:
463:    return ( $Address, $Name );
464:}





== raw error ==
Unrecognised line: knitterb at d2dcars.com at
/home/internal/progs/rt/lib/RT/EmailParser.pm line 450


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Unrecognised line:
knitterb at d2dcars.com at /home/internal/progs/rt/lib/RT/EmailParser.pm line
450^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unrecognised line: knitterb at d2dcars.com') called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
Mail::Address::_tokenise('knitterb at d2dcars.com') called at
/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
Mail::Address::parse('Mail::Address', 'knitterb at d2dcars.com') called at
/home/internal/progs/rt/lib/RT/EmailParser.pm line 450
RT::EmailParser::ParseAddressFromHeader('', 'knitterb at d2dcars.com') called at
/home/internal/progs/rt/lib/RT/User_Overlay.pm line 553
RT::User::LoadOrCreateByEmail('RT::User=HASH(0x9bdbb80)',
'knitterb at d2dcars.com') called at
/home/internal/progs/rt/lib/RT/Ticket_Overlay.pm line 520
RT::Ticket::Create('RT::Ticket=HASH(0x9bf941c)', 'DependsOn',
'ARRAY(0x9bf90e0)', 'Requestor', 'ARRAY(0x87d2910)', 'TimeEstimated', undef,
'RefersTo', 'ARRAY(0x9bf8544)', 'Cc', 'ARRAY(0x87d2964)', 'ReferredToBy',
'ARRAY(0x9bf7adc)', 'Subject', 'asdasd', 'Status', 'new', 'Children',
'ARRAY(0x9bf8448)', 'FinalPriority', 0, 'TimeLeft', '', 'Queue', 'User',
'AdminCc', 'ARRAY(0x87d29b8)', 'DependedOnBy', 'ARRAY(0x9bf7b30)', 'Owner', 10,
'MIMEObj', 'MIME::Entity=HASH(0x9b696c0)', 'InitialPriority', 0, 'Type',
'ticket', 'Parents', 'ARRAY(0x9bf7c98)', 'CustomField-1', '', 'Starts',
'1970-01-01 00:00:00', 'TimeWorked', '', 'Due', '1970-01-01 00:00:00') called at
/home/internal/progs/rt/lib/RT/Interface/Web.pm line 375
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status', 'new',
'new-DependsOn', '', 'CustomField-1-Value', '', 'Queue', 'User', 'AdminCc', '',
'Requestors', 'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd',
'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '',
'Content', 'sdasdasd', 'Due', '') called at
/home/internal/progs/rt/share/html/Ticket/Display.html line 75
HTML::Mason::Commands::__ANON__('Status', 'new', 'CustomField-1-Value', '',
'new-DependsOn', '', 'Queue', 'User', 'AdminCc', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd', 'FinalPriority',
0, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'Owner', 10,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'sdasdasd', 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x98d6350)',
'Status', 'new', 'CustomField-1-Value', '', 'new-DependsOn', '', 'Queue',
'User', 'AdminCc', '', 'Requestors', 'knitterb at d2dcars.com', 'InitialPriority',
0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '',
'Subject', 'asdasd', 'FinalPriority', 0, 'new-RefersTo', '', 'TimeLeft', '',
'RefersTo-new', '', 'Owner', 10, 'DependsOn-new', '', 'new-MemberOf', '',
'MemberOf-new', '', 'Content', 'sdasdasd', 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'CustomField-1-Value',
'', 'new-DependsOn', '', 'Queue', 'User', 'AdminCc', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd', 'FinalPriority',
0, 'new-RefersTo', '', 'TimeLeft', '', 'RefersTo-new', '', 'Owner', 10,
'DependsOn-new', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content',
'sdasdasd', 'Due', '') called at
/home/internal/progs/rt/share/html/Ticket/Create.html line 257
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '',
'CustomField-1-Value', '', 'Queue', 'User', 'AdminCc', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd', 'new-RefersTo',
'', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '',
'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd',
'Due', '', 'Status', 'new', 'new-DependsOn', '', 'CustomField-1-Value', '',
'Requestors', 'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'asdasd',
'DependsOn-new', '', 'Owner', 10, 'Due', '', 'Queue', 'User', 'AdminCc', '',
'Cc', '', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '',
'TimeLeft', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x99e3540)',
'Status', 'new', 'new-DependsOn', '', 'CustomField-1-Value', '', 'Queue',
'User', 'AdminCc', '', 'Requestors', 'knitterb at d2dcars.com', 'InitialPriority',
0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '',
'Subject', 'asdasd', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '',
'TimeLeft', '', 'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '',
'MemberOf-new', '', 'Content', 'sdasdasd', 'Due', '', 'Status', 'new',
'new-DependsOn', '', 'CustomField-1-Value', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Subject', 'asdasd', 'DependsOn-new', '',
'Owner', 10, 'Due', '', 'Queue', 'User', 'AdminCc', '', 'Cc', '',
'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'new-DependsOn', '',
'CustomField-1-Value', '', 'Queue', 'User', 'AdminCc', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd', 'new-RefersTo',
'', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '',
'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd',
'Due', '', 'Status', 'new', 'new-DependsOn', '', 'CustomField-1-Value', '',
'Requestors', 'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Subject', 'asdasd',
'DependsOn-new', '', 'Owner', 10, 'Due', '', 'Queue', 'User', 'AdminCc', '',
'Cc', '', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '',
'TimeLeft', '', 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x9b5fd84)',
'Status', 'new', 'new-DependsOn', '', 'CustomField-1-Value', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Subject', 'asdasd', 'DependsOn-new', '',
'Owner', 10, 'Due', '', 'Queue', 'User', 'AdminCc', '', 'Cc', '',
'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd') called at
/home/internal/progs/rt/share/html/autohandler line 199
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '',
'CustomField-1-Value', '', 'Queue', 'User', 'AdminCc', '', 'Requestors',
'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '', 'Attach', '',
'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd', 'new-RefersTo',
'', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '',
'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'sdasdasd',
'Due', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f8f04c)',
'Status', 'new', 'new-DependsOn', '', 'CustomField-1-Value', '', 'Queue',
'User', 'AdminCc', '', 'Requestors', 'knitterb at d2dcars.com', 'InitialPriority',
0, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '',
'Subject', 'asdasd', 'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '',
'TimeLeft', '', 'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '',
'MemberOf-new', '', 'Content', 'sdasdasd', 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new',
'new-DependsOn', '', 'CustomField-1-Value', '', 'Queue', 'User', 'AdminCc', '',
'Requestors', 'knitterb at d2dcars.com', 'InitialPriority', 0, 'Starts', '',
'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'asdasd',
'new-RefersTo', '', 'FinalPriority', 0, 'RefersTo-new', '', 'TimeLeft', '',
'DependsOn-new', '', 'Owner', 10, 'new-MemberOf', '', 'MemberOf-new', '',
'Content', 'sdasdasd', 'Due', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9b5fd84)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {...} at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9b5fd84)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9006fcc)',
'Apache::RequestRec=SCALAR(0x9b9f22c)') called at
/home/internal/progs/rt/bin/webmux.pl line 145
eval {...} at /home/internal/progs/rt/bin/webmux.pl line 145
RT::Mason::handler('Apache::RequestRec=SCALAR(0x9b9f22c)') called at -e line 0
eval {...} at -e line 0
== END raw error ==




-- 
-bk

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