[rt-users] email interface -- newbie question

[Jens Porup]

G'day,

I've had a good look through the pdf manual, and I've searched the
archives, and I haven't found what I'm looking for.

I'm completely new to RT, and I want to learn how to set up and use the
email interface, so that non-staff can email and auto-create tickets
(that's the general idea of RT, right?)

Can anyone point me in the right direction for this?

Thanks,

Jens