[rt-users] Re: index.html not found

[Richard Ellis]

Hi Guys,

I'm still seeing major problems with this problem.

The story so far:

Carried out an upgrade from 3.0.9 to 3.2.0 and restarted the MySQL
2.0.20 and Apache 1.3.29 install and it cannot see any files. Nothing
unusual is being logged to the Apache error_log that I have spotted.

[Wed Jul  7 02:39:05 2004] [notice] Apache/1.3.29 (Unix) mod_perl/1.29
configured -- resuming normal operations
[Wed Jul  7 02:39:05 2004] [info] Server built: Feb 19 2004 06:11:34
[Wed Jul  7 02:39:05 2004] [notice] Accept mutex: fcntl (Default: fcntl)
[Wed Jul  7 02:39:25 2004] [info] removed PID file
/usr/local/apache/logs/httpd.pid (pid=29452)
[Wed Jul  7 02:39:25 2004] [notice] caught SIGTERM, shutting down


Access_log only shows:
129.148.9.42 - - [07/Jul/2004:02:39:11 -0700] "GET / HTTP/1.1" 404 292

Apache is in debug log mode atm.

moved our upgraded install and carried out a full fresh install sans our
localisations and still see same issue.

RT standalone_httpd runs fine on both installs. Its a little slow but
otherwise fine.

put 3.0.9 install back again and Apache is quite happy.

current httpd.conf settings
<VirtualHost *:3000>
    ServerAdmin richard.ellis at sun.com
    DocumentRoot /usr/local/rt3/share/html 
    ServerName gpsummit.eng:3000
    AddDefaultCharset UTF-8
    PerlModule Apache::DBI
    PerlRequire /usr/local/rt3/bin/webmux.pl

<location />
   SetHandler perl-script
   PerlHandler RT::Mason
</location>
   RewriteEngine On
   RewriteRule ^/([0-9]+)$ /Ticket/Display.html?id=$1 [L,R]
   RewriteRule ^/([^/.]+)$ /Search/Listing.html?ShowQueue=$1 [L]
#    ErrorLog logs/dummy-host.example.com-error_log
#    CustomLog logs/dummy-host.example.com-access_log common
</VirtualHost>

server is running perl 5.8.3 and make testdeps says everything is fine.
Webserver and rt files are all correct permissions and running as the
correct users.

drwxr-xr-x  13 rtuser   rtusers      512 Jul  7 02:24 .
drwxr-xr-x  14 root     other        512 Jul  7 02:23 ..
drwxr-xr-x   2 rtuser   rtusers      512 Jul  7 02:24 bin
drwxr-xr-x   2 rtuser   rtusers      512 Jul  7 02:23 etc
drwxr-xr-x   4 rtuser   rtusers      512 Jul  7 02:24 lib
drwxr-xr-x   6 rtuser   rtusers      512 Jul  7 02:24 local
drwxr-xr-x   2 rtuser   rtusers      512 Jul  7 02:24 sbin
drwxr-xr-x   4 rtuser   rtusers      512 Jul  7 02:24 share
drwxr-xr-x   5 rtuser   rtusers      512 Jul  7 02:23 var

Any help would be good as our ability to upgrade our live install is
badly affected by this issue.

Thanks

Rik