[rt-users] Help with scrip's

[Wilson Abigaba]

:-) >
:-) >Hi, RT auto replies to the user when the ticket is created,
:-) >that's fine but
:-) >what I want to know is that how do I send the same auto reply
:-) >message that
:-) >contains the ticket number to my technician cause the don't
:-) >have time to
:-) >check RT on a regular basis.
:-) >---
Login as root, go to configuration-->global-->templates-->autoreply
Copy that template by selecting all and copy(or Ctrl+A then Ctrl + C).
don't submit, instead go to left menu, and click "New template". Paste
that(what you copied) in the message box, and give the template a name (say
copy2technician)  and submit.
The click on scrips(in the left menu bar under Configuration-global), Create
a new scrip that should roughly read like
"On Create ticket send mail to Admin CC with template copy2techician"

And what you'll be required to do is include him as an admin cc and you're
done

---
Wilson