[rt-users] Script User Condition help

[Jonathan Chen]

Ok, the code seems not working.   Maybe I've inserted it in the wrong place of the scrip.

Here is my setting script for RT 3.11

a) Notify on Ticket Status
"User Defined Notify Requestors, Ccs and AdminCcs with template Transaction content"  

b)In the "Notify on Ticket Status", I inserted your code in "Custom condition" with line "Condition" changed to "user defined".

That's it and I still get 2 emails sent to the requestor with
1)  "Your ticket has been resolved" template.
2) "Transaction: Status changed from open to resolved by root" -- I only want notifications sent out only when the status is not "resolved"

Thanks for any help you can give...

-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Sent: Thursday, July 08, 2004 6:47 AM
To: Jonathan Chen
Cc: rt-users
Subject: Re: [rt-users] Script User Condition help

my $tr = $self->TransactionObj;
if ($tr->Field eq 'Status' && $tr->NewValue ne 'resolved')  {
     return(1);
} else {
     return('undef');
}

Jonathan Chen wrote:
> **
> 
> No one have a clue as to what I did wrong or rather ideas as to how to 
> get this working? :(
> 
> ------------------------------------------------------------------------
> *From:* rt-users-bounces at lists.bestpractical.com on behalf of Jonathan Chen
> *Sent:* Wed 7/7/2004 2:00 PM
> *To:* rt-users
> *Subject:* RE: [rt-users] Script User Condition help
> 
> 
> Ok, I am giving up on this without any PERL expert hints (A BIG ONE).   
> It seems I am able to recreate the RT scrip condition "ON STATUS 
> CHANGE", but it's still failing to do what I wish to do. 
> 
> That is when ticket status set to "resolved" status, I would like the 
> scrip to stop sending out "ON STATUS CHANGE" notifications.   Only do it 
> when the ticket is under status.   I've tried to do a printf and see if 
> there is something wrong $ticket->Status but am unable to get  a printf 
> info.
> 
> Please help!   Thanks!
> 
> 
> ==================================================
> my $TicketStatusCondition=$self->TransactionObj;
> my $ticket = $self->TicketObj;
> 
> printf $ticket->Status;
> 
> if ($ticket->Status ne 'resolved')  {
>     $TicketStatusCondition -> SetExecModule("AnyTransaction");
>     $TicketStatusCondition -> SetApplicableTransTypes("Status");
>     return(1);
> }
> else {
>     return('undef');
> }
> 
 
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