[rt-users] Script User Condition help

[Ruslan U. Zakirov]

Jonathan Chen wrote:
>  
> Thanks!  That worked.   I wonder if my previous code would've worked if I did "return undef" too.
> 
> If I understood your code correctly, the "TransactionObj" holds all the table fields and it should be used most of the time for custom scrips?
In custom code(in both: condition, action) you can use next calls:
my $TransactionObj = $self->TransactionObj;
my $TicketObj = $self->TicketObj;
my $TemplateObj = $self->TemplateObj;

Each object represent record in tables: Transactions, Tickets, Templates.

API docs
# basics
perldoc /opt/rt3/lib/RT/Ticket.pm
# extended
perldoc /opt/rt3/lib/RT/Ticket_*.pm

You can use perdoc command on any RT modules to read its docs.

				Ruslan.
> 
> Jonathan Chen
> 
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Thursday, July 08, 2004 9:10 AM
> To: Jonathan Chen
> Cc: rt-users
> Subject: Re: [rt-users] Script User Condition help
> 
> Jonathan Chen wrote:
> 
>>Ok, the code seems not working.   Maybe I've inserted it in the wrong place of the scrip.
>>
>>Here is my setting script for RT 3.11
>>
>>a) Notify on Ticket Status
>>"User Defined Notify Requestors, Ccs and AdminCcs with template Transaction content"  
>>
>>b)In the "Notify on Ticket Status", I inserted your code in "Custom condition" with line "Condition" changed to "user defined".
> 
> This steps are OK.
> :) I've found error :)))
> it's 'undef', undef is special perl OP, which shouldn't be qouted :)
> If we qoute it then condition return string 'undef' which is true value.
> Copy&Paste error. Sorry.
> 
> my $tr = $self->TransactionObj;
> if ($tr->Field eq 'Status' && $tr->NewValue ne 'resolved')  {
>        return 1;
> } else {
>        return undef;
> }
> 				Best regards. Ruslan.
> 
> 
>>That's it and I still get 2 emails sent to the requestor with
>>1)  "Your ticket has been resolved" template.
>>2) "Transaction: Status changed from open to resolved by root" -- I only want notifications sent out only when the status is not "resolved"
>>
>>Thanks for any help you can give... 
> 
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