[rt-users] addition condition checking for scrips

david.falkenburger at rbc.com david.falkenburger at rbc.com
Thu Jul 8 16:29:43 EDT 2004


How would I add additional conditions to already existing conditions for
scrips?
 
I want to have various templates for emails based on various conditions. I
would like to be able to create a scrip for a "On Create" condition and have
one or more other conditions. One of the scrips will fire and be associated
with the appropriate template. Only way I can see is to create custom
condition checking code that would replace the "On Create" condition and
contain my additional conditions as well.
 
Or is there a way I could dynamically change the associated template during
runtime, based on values or state of the ticket.
 
Thanks
Dave

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