[rt-users] dumpfile-to-rt-3.0 problem: Invalid UNICODE character sequence found

Alexei Barantsev barancev at ispras.ru
Fri Jul 9 01:06:10 EDT 2004


Hi,

At least, after launching 3.2.0, I've decided to start migration from rt2 to
rt3.

Unfortunately I've faced a problem transferring tickets with non-English
subject.
More precisely, import utility dumpfile-to-rt-3.0 could not create
attachments to such tickets.

I use RedHat 9 and perl 5.8.0. I think the reason might be this outdated
perl version.
I heard 5.8.3 is recommended because of unicode-related issues in earlier
versions.
The surprising thing however is that the import CAN create ticket itself,
but CANNOT create attachments to it that have the same subject.

Here is the the diagnostics:

--------------------------
Couldn't create attachment 
$VAR1 = {
          'Subject' => 'îÁÂÏÒ ÔÅÓÔÏ× ÄÌÑ
ÔÒÁÎÓÌÑÔÏÒÁ É ÂÁÇ-ÒÅÐÏÒÔÙ',
          'ContentType' => 'text/plain',
          'Headers' => 'Path: kazbek!not-for-mail
From: "Alexey Demakov" <demakov at ispras.ru>
Newsgroups: project.javatesk.translator
Subject: îÁÂÏÒ ÔÅÓÔÏ× ÄÌÑ ÔÒÁÎÓÌÑÔÏÒÁ É
ÂÁÇ-ÒÅÐÏÒÔÙ
Date: Tue, 13 Mar 2001 16:27:01 +0300
Organization: ISP RAS
Lines: 74
Message-Id: <98l6ql$rtu$1 at kazbek.kazbek.ispras.ru>
NNTP-Posting-Host: marlboro.kazbek.ispras.ru
X-Trace: kazbek.kazbek.ispras.ru 984489621 28606 194.186.94.140 (13 Mar 2001
13:20:21 GMT)
X-Complaints-To: usenet at kazbek.ispras.ru
NNTP-Posting-Date: 13 Mar 2001 13:20:21 GMT
X-Priority: 3
X-Msmail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 5.50.4133.2400
X-Mimeole: Produced By Microsoft MimeOLE V5.50.4133.2400
Xref: kazbek project.javatesk.translator:2
X-RT-Original-Encoding: koi8-r
',
          'Creator' => '1',
          'Parent' => '0',
          'Created' => '2002-09-12 15:47:32+00',
          'id' => '79',
          'ContentEncoding' => 'none',
          'TransactionId' => '129'
        };

ERROR:  Invalid UNICODE character sequence found (0xd120)
[Thu Jul  8 13:39:14 2004] [crit]: Died at
/home/barancev/tmp/rt2-to-rt3-1.23/dumpfile-to-rt-3.0 line 722.
 (/usr/local/rt3/lib/RT.pm:254)
--------------------------

Thanks,
-- 
Alexei Barantsev
UniTesK Product Line Manager, ISP RAS
mailto: barancev at ispras.ru
phone : +7(095)912-5317(ext 4422)
Web   : http://unitesk.com/






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