[rt-users] How do you use Queues?

[Karl Hegbloom]

On Fri, 2004-07-09 at 13:35 -0400, Bret Martin wrote:
> On Fri, 09 Jul 2004 19:07:52 +0200 Jan Algermissen wrote:
> > I am successfully doing this:
> > 
> > - use queues for categorizing tickets
> > - use ownership for responsibility control
> > - use groups for access control
> 
> The latter two are clear.  By "categorizing", do you mean by type of 
> work?  If you have a chance, can you give some examples?

Perhaps queues are for coarse grained categorization, and custom
variables are for finer grained, so that searches that don't cross
queues can filter out what you want to find?

-- 
Karl Hegbloom <hegbloom at pdx.edu>