[rt-users] Field Setting via Email?

[Bob Goldstein]

>
>Is it possible to pass field contents to RT via email input?
>
>IE Can you send the ticket status or a custom field value inside an
>email and have RT populate what you intended.
>

   With some mods, yes.  I answered this last week or so
   on this list.    I'd send you my mods, but I'll be out
   of town for 10 days or so.  When I get back, I'll probably
   put them in the wiki.

      bobg