[rt-users] Make Tickets due in Hours, not days
Joseph_Micciche at Progressive.com
Joseph_Micciche at Progressive.com
Wed Jul 14 12:59:21 EDT 2004
I posted this once and got no reply.
Is there any way to make Tickets due in HOURS instead of Days?
We have an emergency queue and run a cron job to escalate priority and send
the owner a reminder every hour. However, we need to be be able to set the
Due in hours to make this more effective.
Currently running RT3.0.7_01.
Joe Micciche
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