[rt-users] Queue Groups?

[Jesse Vincent]

> Would it be feasible to implement some way of logically "grouping"
> queues in RT?

It's been discussed, but it's not high on our internal priority list.

> for, say, bug keywords, I have two options: I can set up (and attempt
> to maintain) an identical set of custom fields for each of
> Development's three queues, or I can set up a single, global custom
> field.  The former is clunky, since keeping the fields in sync between
> the queues is manual and error-prone.  The latter is fugly, since it
> will, for instance, confuse the customer support staff by presenting
> them with a custom field select that is completely irrelevant to them.
> (Worse yet, they might actually use it instead of their own custom
> fields!)

In 3.4, you'll be able to have custom fields apply to M of N queues,
which should get you most of what you want. 

	-j
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