Hi All Is there any IM agent out there that I can use to get an alert when everytime there is a Ticket gets created in a Queue? Also like to be able to resolve a ticket by sending an IM to the queue with the ticket number Thanks for any response -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu There's no place like 127.0.0.1