[rt-users] Script to warn about open tickets and close after 24 hours
Gonzalo Servat
gonzalo at linuxaus.com
Tue Jul 20 04:37:10 EDT 2004
Hi All,
As per the subject, I'm looking for a RT3 script that will automatically
email the requestor after 24 hours of inactivity on a trouble ticket
(only if the last response was from a staff member), and if the ticket
remains inactive after 24 hours, mark it as resolved. If the client
chooses to re-open the ticket, they can just reply as per normal and it
will be re-opened.
Is there such feature/script to do this?
Thanks
Gonzalo
More information about the rt-users
mailing list