[rt-users] RT for asset management

[Tim Wilson]

Hi everyone,

Like many of you, I suspect, many of the requests our organization's RT
system receives are associated with a particular computer or other piece of
equipment. We have a separate home-grown inventory database wherein we
assign a unique number to each piece of equipment and enter relevant
information about the item.

We've created a custom field in RT to associate a ticket with a particular
piece of hardware, but I think it would be handy to be able to view the
equipment details from within RT rather than doing a separate lookup in the
inventory database.

I found Asset Tracker (http://asset-tracker.sourceforge.net/), but it seems
to be designed for RT2.

Does anyone know of an inventory/asset tracking package that works with RT3?

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA  (44š56.013'N  93š24.736'W)
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270