[rt-users] Approvals setup - working 75%, but ..

[Barnacle Bob]

Here is my template.  We assign the owner of the approval ticket based
on a custom field called building.  The 2nd block of perl is to set
the requestor of the approval ticket to the same thing that was on the
original ticket.

===Create-Ticket: approval
Queue: MApprovals
Type: Approval
Owner: {
  
  my %admins=(
               "High School"  => "karlapp",
               "Crossroads"   => "karlapp",
               "Highlands"    => "kpietri",
               "East"         => "kpietri",
               "North"        => "kpietri",
               "West"         => "kpietri",
               "AltEd"        => "kpietri",
               "Special Ed"   => "kpietri",
               "Admin"        => "kpietri");

  my $building=$Tickets{"TOP"}->FirstCustomFieldValue(9);
  my $owner=$admins{$building};
  if($owner eq ""){
    $owner="kpietri";
  }
  $owner;

}


{ 
    my $requestors=$Tickets{"TOP"}->Requestors;
    my @emails=$requestors->MemberEmailAddresses();
    foreach $item(@emails){
        $out.="Requestor: ".$item."\r\n";
    }
   $out;
}
Depended-On-By: {$Tickets{"TOP"}->Id}
Refers-To: {$Tickets{"TOP"}->Id}
Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
Content-Type: text/plain
Content: Your approval is requested for the ticket
{$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject}

ENDOFCONTENT

On Thu, 22 Jul 2004 11:50:46 +0300, Odhiambo Washington
<wash at wananchi.com> wrote:
> * Barnacle Bob <barnaclebob at gmail.com> [20040722 01:01]: wrote:
> > Check the permisions for the queue holding the ticket to be approved.
> > The person doing approvals needs to have the "show ticket" right in
> > the queue the tickets reside in.
> 
> Hi Karl,
> 
> I am superuser. So am I not supposed to be able to view the ticket
> content?
> I have even given "Show Ticket and Show Ticket Comments" to some
> folks on the Approvals queue, but still .... no good.
> 
> What does your template look like? The standard??
> 
> Thanks for replying.
> 
> -Wash
> 
> http://www.netmeister.org/news/learn2quote.html
> 
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