[rt-users] Upgrade from 3.2.0 has broken New Ticket Creation

Fri Jul 30 11:33:34 EDT 2004

Here are the errors that I am getting when I try to create a ticket. I 
upgraded from 3.2.0 and now it doesn't work. Anyone know what is wrong?

*
*

*
System error*

*error:*  	Unrecognised line: ben at vintela.com at 
/opt/rt3/lib/RT/EmailParser.pm line 448
*context:*  	
*...*  	
*187:*  	# whether they should generate a full stack trace (confess() 
and cluck())
*188:*  	# or simply report the caller's package (croak() and carp()), 
respectively.
*189:*  	# confess() and croak() die, carp() and cluck() warn.
*190:*  	
*191:*  	sub croak { die shortmess @_ }
*192:*  	sub confess { die longmess @_ }
*193:*  	sub carp { warn shortmess @_ }
*194:*  	sub cluck { warn longmess @_ }
*195:*  	
*...*  	

*code stack:*  	/usr/lib/perl5/5.8.0/Carp.pm:191
g /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:122
g /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:182
g /opt/rt3/lib/RT/EmailParser.pm:448
g /opt/rt3/lib/RT/User_Overlay.pm:553
g /opt/rt3/lib/RT/Ticket_Overlay.pm:520
g /opt/rt3/lib/RT/Interface/Web.pm:318
g /opt/rt3/share/html/Ticket/Display.html:75
g /opt/rt3/share/html/Ticket/Create.html:257
g /opt/rt3/share/html/autohandler:199
g

raw error <http://rt.vintela.com/Ticket/Create.html#raw>

Unrecognised line: ben at vintela.com at /opt/rt3/lib/RT/EmailParser.pm line 448

Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Unrecognised line: ben at vintela.com at /opt/rt3/lib/RT/EmailParser.pm line 448^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Unrecognised line: ben at vintela.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 122
Mail::Address::_tokenise('ben at vintela.com') called at /usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm line 182
Mail::Address::parse('Mail::Address', 'ben at vintela.com') called at /opt/rt3/lib/RT/EmailParser.pm line 448
RT::EmailParser::ParseAddressFromHeader('', 'ben at vintela.com') called at /opt/rt3/lib/RT/User_Overlay.pm line 553
RT::User::LoadOrCreateByEmail('RT::User=HASH(0x9757aa8)', 'ben at vintela.com') called at /opt/rt3/lib/RT/Ticket_Overlay.pm line 520
RT::Ticket::Create('RT::Ticket=HASH(0x973fdf4)', 'DependsOn', 'ARRAY(0x89cca80)', 'Requestor', 'ARRAY(0x89c9cbc)', 'TimeEstimated', undef, 'RefersTo', 'ARRAY(0x89ccae0)', 'Cc', 'ARRAY(0x89c9d10)', 'ReferredToBy', 'ARRAY(0x89cf974)', 'Subject', 'test', 'Status', 'new', 'Children', 'ARRAY(0x89ccac8)', 'FinalPriority', 50, 'TimeLeft', '', 'Queue', 'General', 'AdminCc', 'ARRAY(0x89cc720)', 'DependedOnBy', 'ARRAY(0x89cca98)', 'Owner', 31, 'MIMEObj', 'MIME::Entity=HASH(0x9751428)', 'Type', 'ticket', 'InitialPriority', 10, 'Parents', 'ARRAY(0x89ccab0)', 'Starts', '1970-01-01 00:00:00', 'TimeWorked', '', 'Due', '2004-08-04 21:34:15') called at /opt/rt3/lib/RT/Interface/Web.pm line 318
HTML::Mason::Commands::CreateTicket('Attachments', undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /opt/rt3/share/html/Ticket/Display.html line 75
HTML::Mason::Commands::__ANON__('Owner', 31, 'DependsOn-new', '', 'Requestors', 'ben at vintela.com', 'Cc', '', 'InitialPriority', 10, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 50, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '2004-08-04 15:34:15', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9745e34)', 'Owner', 31, 'DependsOn-new', '', 'Requestors', 'ben at vintela.com', 'Cc', '', 'InitialPriority', 10, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 50, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '2004-08-04 15:34:15', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x9745e34)', 'Owner', 31, 'DependsOn-new', '', 'Requestors', 'ben at vintela.com', 'Cc', '', 'InitialPriority', 10, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 50, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '2004-08-04 15:34:15', 'AdminCc', '') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Owner', 31, 'DependsOn-new', '', 'Requestors', 'ben at vintela.com', 'Cc', '', 'InitialPriority', 10, 'new-MemberOf', '', 'Subject', 'test', 'Starts', '', 'MemberOf-new', '', 'Attach', '', 'Status', 'new', 'FinalPriority', 50, 'new-RefersTo', '', 'TimeWorked', '', 'new-DependsOn', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'TimeLeft', '', 'RefersTo-new', '', 'id', 'new', 'Queue', 'General', 'Due', '2004-08-04 15:34:15', 'AdminCc', '') called at /opt/rt3/share/html/Ticket/Create.html line 257
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95c9310)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x95c9310)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x95b0548)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'FinalPriority', 50, 'new-RefersTo', '', 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /opt/rt3/share/html/autohandler line 199
HTML::Mason::Commands::__ANON__('Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x95ee7b4)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1069
eval {...}('HTML::Mason::Component::FileBased=HASH(0x95ee7b4)', 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'Status', 'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', '', 'Requestors', 'ben at vintela.com', 'InitialPriority', 10, 'Starts', '', 'Attach', '', 'TimeWorked', '', 'id', 'new', 'Cc', '', 'Subject', 'test', 'new-RefersTo', '', 'FinalPriority', 50, 'RefersTo-new', '', 'TimeLeft', '', 'DependsOn-new', '', 'Owner', 31, 'new-MemberOf', '', 'MemberOf-new', '', 'Content', 'test^M^J--- ^M^JBen Bush^M^JVintela Support', 'Due', '2004-08-04 15:34:15') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95b0548)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x95b0548)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x95b0548)') called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8858bf8)', 'Apache::RequestRec=SCALAR(0x8858a0c)') called at /opt/rt3/bin/webmux.pl line 105
eval {...}('HTML::Mason::ApacheHandler=HASH(0x8858bf8)', 'Apache::RequestRec=SCALAR(0x8858a0c)') called at /opt/rt3/bin/webmux.pl line 105
RT::Mason::handler('Apache::RequestRec=SCALAR(0x8858a0c)') called at -e line 0
eval {...}('Apache::RequestRec=SCALAR(0x8858a0c)') called at -e line 0