[rt-users] Upgrade from 3.2.0 has broken New Ticket Creation

Ben Bush ben at vintela.com
Fri Jul 30 14:48:04 EDT 2004


This patch appears to have fixed the problem. Thanks so much for your help.

Ben Bush

Alex Vandiver wrote:

>On Fri, 2004-07-30 at 11:33, Ben Bush wrote:
>  
>
>>Here are the errors that I am getting when I try to create a ticket. I 
>>upgraded from 3.2.0 and now it doesn't work. Anyone know what is wrong?
>>    
>>
>Hrm. Try the following patch?
> - Alex
>
>Index: lib/RT/EmailParser.pm
>===================================================================
>--- lib/RT/EmailParser.pm       (revision 1293)
>+++ lib/RT/EmailParser.pm       (working copy)
>@@ -467,6 +467,7 @@
>     my $self = shift;
>     my $Addr = shift;
>
>+    Encode::_utf8_off($Addr);
>     my @Addresses = Mail::Address->parse($Addr);
>
>     my $AddrObj = $Addresses[0];
>  
>



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