[rt-users] Question/Problem with Scrips/Templates

[Ruslan U. Zakirov]

ann at drop.2organize.com wrote:
> It's bad form to reply to one's own mails, I know, but I have found the
> problem (posting a question is a sure trigger to finding the answer!).
> 
> For the curious, it had to do with the fact that the person who performs
> the action isn't mailed.  Since I was adding the comment, I wasn't receiving
> the mail.  My guess is that this is the undocumented (at least in Appendix
> 3) difference between Autoreply and Notify.  Adding another person to the
> requestor list therefore fixed the 'problem'.
	Hello, Ann.
May be you don't know about http://wiki.bestpractical.com .

This topic covered on:
http://wiki.bestpractical.com/?NotifyActor
http://wiki.bestpractical.com/?FAQ


> 
> - Ann
> 
> I wrote:
> 
> 
>>Hello,
>>
>>I imagine this has been answered before, but as the archives are offline
>>please forgive me for asking it again.
>>
>>I have just started playing around with making a Scrip to send a template.
>>With the Scrip 'On Comment, Autoreply To Requestors with Template welcome',
>>I, the requestor, receive the expected email.  If I change the Script to
>>'On Comment, Notify Requestors with Template welcome', the mail is not
>>received.
>>
>>Reading Appendix 3 in the draft (April 13, 2003) documentation I see that
>>notify requestors ought to email the ticket's requestor.
>>
>>Am I doing something wrong, or is this a bug?  A configuration issue?
>>The template is obviously not the problem, since it can be sent.
>>
>>The relevant log entries are (removed some identifying information):
>>
>>   #1317/10186 - Scrip 17 on comment, welcome requestors (/opt/rtdev-3.0.9/lib/RT/Action/SendEmail.pm:92)
>>   No recipients found. Not sending.  (/opt/rtdev-3.0.9/lib/RT/Action/SendEmail.pm:257)
>>
>>However, this doesn't make much sense to me, as I assume the recipients
>>for 'notify requestors' are the same as the recipients for 'autoreply
>>to requestors'.
>>
>>Any help would be appreciated.
>>
>>Thanks,
>>A
> 
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