[rt-users] "self service" mode

Robert Mortimer rmortimer at bluechiptechnology.co.uk
Tue Jun 8 07:44:51 EDT 2004


I want to set up Request tracker to function in "self service" mode.

I have RT set up to allow tickets to be created from incoming emails
Each ticket from a new email address sets up a new unprivileged account

My question is how do these new unprivileged accounts log-on to manage/view
ticket progress.

I also want to publish the knowledge base to unprivileged users.

R Mortimer
IT Engineer
Blue Chip Technology Limited
Tel: +44 (0)1829 772000




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