[rt-users] problems to create and modify rtfm articles

[Sven Sternberger]

Hi!

I test on a debian "testing" system, the rtfm2.0.3 on rt 3.0.10. but i run in several strange problems

1.) Often I try to modify an article I got the following error. Sometimes I can go back (with browser
button) and repost it successfull.

Undefined subroutine &RT::FM::ArticleCFValueCollection called at /usr/share/perl5/RT/FM/Article_Overlay.pm line 1086.


Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Undefined subroutine &RT::FM::ArticleCFValueCollection called at /usr/share/perl5/RT/FM/Article_Overlay.pm line 1086.^J') called at /usr/share/perl5/RT/FM/Article_Overlay.pm line 1086
RT::FM::Article::DeleteCustomFieldValue('RT::FM::Article=HASH(0x9668124)', 'Field', 4, 'Content', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas') called at /usr/share/request-tracker3/html/RTFM/Article/Edit.html line 206
HTML::Mason::Commands::__ANON__('Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x968117c)', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 1074
eval {...}('HTML::Mason::Component::FileBased=HASH(0x968117c)', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x8c58814)', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/request-tracker3/html/autohandler line 196
HTML::Mason::Commands::__ANON__('Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Component.pm line 134
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8f1d11c)', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 1069
eval {...}('HTML::Mason::Component::FileBased=HASH(0x8f1d11c)', 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp(undef, undef, undef, 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 338
eval {...}(undef, undef, undef, 'Article-4-CustomField-2-Values', '^M^J^M^J', 'RefersTo-4', '', '4-RefersTo', '', 'Summary', '', 'Article-4-CustomField-3-Values', '', 'Article-4-CustomField-4-Values', 'hello^M^Jdu^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^Jhello^M^Jdugg^M^Jda^M^Jwas^M^Jsoll^M^Jdas^M^J', 'Article-4-CustomField-1-Values', 'Linux', 'id', 4, 'Class', 1, 'Name', 'yhhgfhj') called at /usr/share/perl5/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8c58814)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x8c58814)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8c58814)') called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 793
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8f1f18c)', 'Apache=SCALAR(0x967908c)') called at /usr/share/request-tracker3/libexec/webmux.pl line 139
eval {...}('HTML::Mason::ApacheHandler=HASH(0x8f1f18c)', 'Apache=SCALAR(0x967908c)') called at /usr/share/request-tracker3/libexec/webmux.pl line 139
RT::Mason::handler('Apache=SCALAR(0x967908c)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x967908c)') called at /dev/null line 0

2.) If I enter a new article, I have to choose a value from single/multiselect box. When I try to set one after I got the
error message from rtfm. RTFM says always "name in use"

best regards

sven