AW: [rt-users] newbie needs a quick hand

[Joachim Ritschmann]

Hi,
beside what seph wrote about the version, which is really true.
If you have succesfully upgraded to RT3:
Your mailexchanger receives a mail for queue1 at freewayprojects.com
and is forwarding it to queue1 at WhateverTheNameOfYourRTServerIs.
The entry in your alias on WhateverTheNameOfYourRTServerIs should look like:
queue1: "|/path/to/rt-mailgate --queue general --action correspond --url
http://URLOfRT/"

JR

> -----Ursprüngliche Nachricht-----
> Von: Kevin Bailey [mailto:kbailey at freewayprojects.com]
> Gesendet: Mittwoch, 9. Juni 2004 00:18
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] newbie needs a quick hand
> 
> 
> hi guys,
> 
> i have set up request-tracker1 on a debian box and its seems to be
> working fine via the web interface and i have set up some users.
> 
> i have set up a queue (say queue1) and what i'd like to do is allow
> clients to send emails to 
> queue1 at freewayprojects.com
> and this should create a ticket in the queue.
> 
> is this where 
> 
> rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"
> 
> in the docs comes in?
> 
> would i set up 
> 
> queue1 at freewayprojects.com: |"/usr/bin/rt-mailgate queue1 correspond"
> 
> in the mail aliases file?
> 
> thanks for any help,
> kev bailey