[rt-users] fundamentals need explaining

[Kevin Bailey]

i'm confusd by some basic issues .....

BTW - i'm using request-tracker1 - i promise to upgrade to
request-tracker3 when debian sarge goes stable :o)

if an external client sends in a email query do they send all queries to
rt at example.com

from here they go into the 'general' queue.  this seems to be the way
the docs point to.

someone then reviews the 'general' queue and allocates the ticket -
maybe even moving it to a different queue.

or can several queues receive requests by using different email
addresses - i.e.

project1 at example.com
project2 at example.com
project3 at example.com
etc etc

and emails received at these addresses would be put into the queues
project1
project2
project3
etc etc

thanks again for the help,

kev bailey