[rt-users] Automatic Status Information to Requestors

[Anabella Cristaldi]

Hi all,
I'm new to RT and I wanted to know the following

    1) the requestor creates a ticket via mail interface
    2) he/she recieves the autoreply with the ticket ID
    3) after some time he/she wants to know about the state of the ticket
    It is possible to automatically reply  when the requestor ask about
the status of the ticket via email interface?

Thanks in advance
Anabella