[rt-users] Ticket Extraction not working in RTFM
Jesse Vincent
jesse at bestpractical.com
Fri Jun 11 13:43:24 EDT 2004
Give the just-release 2.0.4 a shot.
On Wed, Jun 09, 2004 at 03:10:12PM +0930, Darren Kelly wrote:
> Hi Guys,
>
> Just wondering whether there has been any resolution
> to the thread entitled 'Ticket Extraction not working in RTFM'.
> (I've seen two separate posts on this subject)
>
> I appear to have hit the same issue where RTFM is not picking
> up the transaction content even though you assign custom
> fields to transactions on the ExtractFromTicket.html page.
>
> It seems adding the text manually on Edit.html works fine.
>
> I'm using RT-3.0.10 and RTFM-2.0.3 and have also tried with
> RTFM-2.0.4pre1 with same result.
>
> Thanks for your assistance.
>
> Regards
> Darren Kelly
>
>
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