[rt-users] Using template "New Pending Approval"

[Alex S. Burba]

Alex S. Burba wrote:

Perhaps my watchers always get such e-mails because the queue Approval 
has been enabled. After disabling it everything began to work just as I 
wanted.

--
Bye.
Alex S. Burba


> I've set up Approvals and now they're working fine (very usefull 
> feature, IMHO). But I have some questions ...
> 
> queue Support
> queue Approvals
> 
> Wherever I create a ticket in Support an approval ticket is created in 
> Approval - that's ok, but the watchers of the Approval always get this 
> type of e-mail:
> 
> Sun Jun 13 03:20:52 2004: Request 145 was acted upon.
> Transaction: Ticket created by RT_System
>        Queue: Approvals
>      Subject: New Pending Approval: TEST TICKET
>        Owner: nobody
>   Requestors:
>       Status: new
>  Ticket <URL: http://myhost.domain.ru:80/rtTicket/Display.html?id=145 >
> 
> Of cource I understand that this is a result of the template which I 
> have constructed for the approval script in queue Support, but I can not 
> undestand:
> 1. Why there is a template "New Pending Approval" in queue Approval?
> 2. When that template will be used?
> 3. And are there any possibilities for me to allow watchers of the queue 
> Approval recieve not that message (I've stated before), but the result 
> of the template "New Pending Approval" from the queue Approval?