[rt-users] Customisation question: 'From: RT_user <rt_address>'

[Ruslan U. Zakirov]

ann at drop.2organize.com wrote:
> Hi,
> 
> Can someone point me in the right direction for having the actor's
> name as the sender?  I see this is done on fsck--if Jesse replies
> to a ticket, I see the sender as 'Jesse Vincent <normal_bug_address_here>'.

'From: ' - is mail header field.
Use template first lines to override it:
From: {my $u = $Transaction->CreatorObj; my $res = $u->RealName || 
$u->Name; $res .= " <". $u->EmailAddress .">" if( $res ne 
$u->EmailAddress ); $res; }

			Best regards. Ruslan.
> 
> I checked the FAQ (mailgate and templates), Contributions and Patches pages.
> I'm happy to update the wiki if someone would just direct me to the
> correct place.
> 
> Thanks,
> Ann
> 
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