[rt-users] how to make people CC'd on original email be added as CC users on the ticket?
Michael S. Liebman
m-liebman at northwestern.edu
Thu Jun 17 12:03:32 EDT 2004
On Thu, Jun 17, 2004 at 10:58:29AM -0500, Kelly F. Hickel wrote:
> For our helpdesk, if a user sends an email and C's someone (like their
> manager), we want that person to be added to the CC list of the ticket.
$ParseNewMessageForTicketCcs in RT_Config.pm? Make sure to read the
documentation so you don't end up with mail loops.
Michael
--
Michael S. Liebman m-liebman at northwestern.edu
http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
-Paul Newman in "Butch Cassidy & the Sundance Kid"
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