[rt-users] Why is default scrip not triggered?

Dave Thacker dthacker at omnihotels.com
Fri Jun 18 11:47:06 EDT 2004


RT 3.0.10-Default scrips only.  No custom scripts defined yet.

I have a group of 5 people defined.  I've set this group as an AdminCC watcher 
for the ticket in question.  I then add a comment to the ticket with the 
"type" field set to "Comment(not sent to requestors)".  

I'm expecting the default scrip "On Comment Notify AdminCcs as Comment with 
template Admin Comment" to be triggered and an email sent to the group.  It's 
not happening.  What have I missed?

TIA

DT
-- 
Dave Thacker
SysAdmin, DBA, Postmaster, Odd Jobs
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)





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