[rt-users] RE: dumpfile-to-rt-3.0 choking on attachment

Robert Joost rob.joost at knowledgenet.com
Fri Jun 18 18:11:46 EDT 2004 

Jesse Vincent wrote:

>>just go rt3.0.11 built...no success with the database, so dropped it, 
>>and initialized a new database and ran the dump again with the same 
>>exact errors.
>>
>>/usr/local/rt3/rt2-to-rt3-1.23/dumpfile-to-rt-3.0 dump  is being run as 
>>root
>>and it is still able to creat all the users and queues...just no tickets.
>>    
>>
>
>Ok. Now that you can reproduce the problem with a current RT, do you
>want to spend time hunting through the code to deal with your perhaps
>corrupt ticket #19. or just whack the file for ticket 19 (since
>presumably it was a testing ticket) and keep going?
>
>  
>
Of course, which code are you referring to for ticket #19? I think you 
mean in the dump files?
I deleted that ticket from the database and reran dumpfile-to-rt*  and 
it wasn't put back in.
Ok, from some of the output I sent you, some of the output is with the 
ticket number.
Out of over 4,000 tickets, only 2 or 3 tickets get put into the 
database, the rest is lots of output like below...


[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them ReplyToTicket on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'ReplyToTicket'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them SeeQueue on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'SeeQueue'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them ShowTicket on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'ShowTicket'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them ShowTicketComments on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'ShowTicketComments'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them Watch on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'Watch'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
Couldn't load principal  to grant them WatchAsAdminCc on queue
$VAR1 = {
          'PrincipalType' => 'Group',
          'Role' => 'Requestor',
          'Name' => 'WatchAsAdminCc'
        };
[Fri Jun 18 22:00:04 2004] [crit]: 1 
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:884)
[Fri Jun 18 22:00:04 2004] [crit]: Can't load a principal for id  
(/usr/local/rt3/lib/RT/ACE_Overlay.pm:885)
qFailed to create queue for$VAR1 = {
          'Creator' => '708',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-15 18:47:26+00',
          'Name' => 'lcms-delivery-bug',
          'LastUpdated' => '2004-01-09 20:34:57+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '708',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-15 18:47:35+00',
          'Name' => 'lcms-delivery-development',
          'LastUpdated' => '2004-01-09 20:35:06+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '708',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-15 18:47:45+00',
          'Name' => 'lcms-delivery-feature-request',
          'LastUpdated' => '2004-01-09 20:44:24+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '176',
          'Created' => '2002-11-04 23:18:16+00',
          'LastUpdated' => '2002-11-27 01:09:30+00',
          'Name' => 'lcms-delivery-release'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '192',
          'Created' => '2003-04-25 23:27:35+00',
          'Name' => 'lcms-develop',
          'Description' => 'Items with active or stalled devlopment',
          'LastUpdated' => '2004-01-09 20:40:11+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '192',
          'Created' => '2003-04-25 23:26:59+00',
          'Name' => 'lcms-roadmap',
          'LastUpdated' => '2004-01-09 20:40:01+00',
          'Description' => 'Items represent future features'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '708',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-12 02:23:21+00',
          'Name' => 'lms-bug',
          'LastUpdated' => '2004-01-09 20:08:22+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '192',
          'Created' => '2003-04-25 23:21:30+00',
          'Name' => 'lms-develop',
          'LastUpdated' => '2004-01-09 20:40:21+00',
          'Description' => 'Items with active or stalled devlopment'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '708',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-12 02:23:41+00',
          'Name' => 'lms-development',
          'LastUpdated' => '2004-01-09 20:08:29+00'
        };
Couldn't create custom field Product LifecycleCouldn't create custom 
field DesignqFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-29 01:18:59+00',
          'Name' => 'lms-feature-request',
          'LastUpdated' => '2004-01-09 20:41:27+00'
        };
qFailed to create queue for$VAR1 = {
          'Creator' => '176',
          'LastUpdatedBy' => '192',
          'Disabled' => '1',
          'Created' => '2002-10-28 22:46:28+00',
          'Name' => 'lms-future-feature',
          'LastUpdated' => '2004-01-09 20:45:53+00'
        };


-- 
Rob Joost
Unix Administrator

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