[rt-users] UTF8 to ISO8859

[Paulo Matos]

On Sun, 20 Jun 2004, abdoul wrote:

> I wonder where I can change the X-RT-Original-Encoding: utf-8  to iso8859
> 
> I changed the configuration file, but each time we send emails in french, 
> emails are sent with unreadable characters.

On RT_SiteConfig.pm, I use the following settings:


@EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8) unless (@EmailInputEncodings);
Set($EmailOutputEncoding , 'iso-8859-1');


and it works ok. The Header 'X-RT-Original-Encoding' is AFAIK correct 
since RT internally uses utf8 (please, someone correct me if I'm wrong).

There are, however, some problems with utf8 and perl 5.8.0-3. I experience 
them when I receive an email in utf8.

Basically, until you bump your perl installation to at least 5.8.3 you 
won't be able to have utf8 behaving correctly, you can workaround a lot of 
the problems but dear Mr. Murphy will appear somewhere...

--
	Paulo Matos
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