[rt-users] Scrip to move new ticket into correct queue

[Werner Morgenstern]

So what is the object name for the Email Subject and Body (only first line)?
How do I determine between if the ticket was added via email or Web
Interface?
Thanks
Werner 


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-----Original Message-----
From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
Sent: Wednesday, June 23, 2004 11:17 AM
To: wmorgenstern at coopoptical.com
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Scrip to move new ticket into correct queue

Werner Morgenstern wrote:
> Hi,
> We use RT 3.0.11 with fastcgi, Perl 5.8.0, Apache 2.0.48, on Fedora Core
2.
> 
> I have set up the mailgate (which works very well).  It sents all new 
> tickets (which come in via email) to the GENERAL Queue.
> Now I want to set up a scrip (or condition), that when a new ticket 
> comes in via email (it won't be needed for the Web Interface), the 
> scrip will scan the email (subject and maybe first line of body) for 
> certain keywords, and then it will put the new ticket into the queue
associated with that Keyword.
> E.g. when a Ticket comes in, that email is not working, it will go 
> into the queue EMAIL PROBLEMS.
> 
> How do I do that?  Are there examples?
http://wiki.bestpractical.com/index.cgi?WriteCustomAction
Code snippets chapter has an example "Change ticket's queue with target
queue name"

Keywords checks you can do with simple regexps.

> 
> Thanks
> Werner Morgenstern
>