[rt-users] Recreating Action in Script

[emf]

On Jun 24, 2004, at 05:07, Sebastian Flothow wrote:

> Am 24. Jun 2004 um 02:41 Uhr schrieb emf:
>> My client requires that there be a special button to press before 
>> email gets sent to Requestors.
>
> Could you describe this more precisely? e.g., where is this button 
> located, who will press it, etc.

It doesn't matter. What they want is an additional check before mail 
gets sent out to a Requestor - they don't like that Reply is right next 
to Comment in the drop down, and thus someone could "accidentally" get 
email. Therefore I'm implementing something to make emailing the 
Requestor an entirely separate action. I've got it almost working.

I've disabled any "Notify Requestors" script that pre-existed.

Right now I have a script that has a user-defined condition of "the 
custom attribute gets set", with an action of "Notify Requestors", and 
a custom template that includes the last correspondence on the ticket.

I want to have clean up code that unsets the custom attribute. In order 
to do this, I apparently need a custom action. I want to know how to 
"Notify Requestors" in the custom action preparation code section.

Thanks for your help,
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