[rt-users] Obfuscate data in a ticket

[Ruslan U. Zakirov]

In the left of all transactions in ticket's history anchor mark '#'
For eg:
http://support.acronis.com/Ticket/Display.html?id=54472#txn-409048
It's link for ticket #54472 transaction #409048
Each trx consist from attachments on the right of history there is link 
for all attachments marked as 'download(...)'
For eg:
http://support.acronis.com/Ticket/Attachment/409048/227508/
atachment id is #227508.

So you should get id of attachment from history page and change 
'Content' field in Attachments table for record with that id.

Russ Johnson wrote:

> Jesse Vincent wrote:
> 
>>
>> On Mon, Jun 28, 2004 at 10:54:27AM -0700, Russ Johnson wrote:
>>  
>>
>>> I have a customer that emailed some data to me, but now I want to 
>>> obfuscate the data in the ticket.
>>>
>>> I'm running RT2.
>>>
>>> Is it possible to edit the content of a message in a ticket?
>>>   
>>
>>
>> http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/Censorware
>>  
>>
> OK, another question. How do I determine what the transaction ID is?
> 
> I could delete the whole ticket, but we'd like to keep the rest of the 
> history.
> 
> TIA!
> 
> Russ
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