[rt-users] RT-Mailgate fill in Global Custom Fields from e-mail

[Ruslan U. Zakirov]

You can do it with simple Scrip, but if you wish something more generic 
there is contribution 'ExtractCustomFieldValues' at
http://wiki.bestpractical.com/index.cgi?Contributions

				Best regards. Ruslan.
Randy Oswald wrote:

> I was wondering if anybody knew a way for rt-mailgate to fill in
> global custom fields on a new ticket from information in the e-mail.
> 
> For instance, say the e-mail had a line:
> Room: 123
> when RT-mailgate would create the ticket, it would enter '123' into
> the 'Room number' global custom field.
> 
> Extracting the information from the e-mail is not a problem.  That can
> be done with a simple perl script.  What I am wondering is if there's
> any feature, perhaps 'undocumented' in the call to mailgate, perhaps
> something like
> 
> rt-mailgate --queue general --action comment --url http://localhost/
> --custom::roomnum
> 
> If not, perhaps someone could give me an idea of if this could be done
> with a source code 'hack', and where to start looking to insert this.
> 
> I'm not sure if this list, or the development list is the correct
> place for this question.
> 
> Thanks for your help,
> 
> Randy Oswald
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