[rt-users] Request for comments: Configurable Status

[Bob Goldstein]

We have used the status "hold" in other systems.  Same as "stalled",
except a date was attached, at which time it would become open again.
Basically a "don't bother me for a few weeks" status.

   bobg

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>Although I generally find the current working model fine, I have received 
>feedback from others in our organization stating that they would like some 
>kind of access control to keep techs from making the status "stalled" as 
>there can be a tendency to lose or forget about tickets that are stalled. 
>We really haven't seen the need at all however for custom values.
>
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><br><font size=2 face="sans-serif">Although I generally find the current
>working model fine, I have received feedback from others in our organization
>stating that they would like some kind of access control to keep techs
>from making the status "stalled" as there can be a tendency to
>lose or forget about tickets that are stalled. We really haven't seen the
>need at all however for custom values.</font>
>
>!DSPAM:40e1fdbf261948134112560!
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