[rt-users] Upgrade broke RT

[Ruslan U. Zakirov]

Your apache process doesn't have rights to read RT_SiteConfig.pm
while upgrade you've done mistake with '--with-web-user' and 
'--with-web-group' conigure options.

Bryan Pennington wrote:
> I also get a:
>  
> [notice] Apache/2.0.40 (Red Hat Linux) configured -- resuming normal 
> operations
> Can't locate /opt/rt3/etc/RT_SiteConfig.pm in @INC (@INC contains: 
> /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5
> /5.8.4/i686-linux /usr/local/lib/perl5/5.8.4 
> /usr/local/lib/perl5/site_perl/5.8.4/i686-linux /usr/local/lib/perl5/site_
> perl/5.8.4 /usr/local/lib/perl5/site_perl .) at /opt/rt3/lib/RT.pm line 105.
> Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 28.
>  
> 
> ------------------------------------------------------------------------
> *From:* rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Bryan 
> Pennington
> *Sent:* Wednesday, June 30, 2004 8:09 AM
> *To:* RT-Users at lists.bestpractical.com
> *Subject:* [rt-users] Upgrade broke RT
> 
> Let me say first, I know I was stupid and am solely at fault for this. I 
> should have been more careful when reading the README. But, 
> nevertheless, I need some help.
>  
> I had a perfectly good install of RT 3.0.5 working with the latest RTFM 
> and RTStats. I am using Apache2 with FastCGI.
>  
> And so, last night I decided to upgrade to 3.0.11 and failed to see the 
> note in the README about it requiring Perl 5.8.3. Since I am using RH 9, 
> I only had 5.8.0.
>  
> So...I ran the make upgrade, restarted apache and I get Error 500. I 
> then saw the Perl requirement, reinstalled perl from source with 5.8.4 
> and reinstalled all the perl modules, successfully, or at least I thought.
>  
> Still Error 500. So I reinstalled FastCGI. Still Error 500.
>  
> When I start apache I get a couple:
>  
> [error] Can't locate Apache.pm in @INC....
> [error] Can't locate Apache.pm in @INC....
>  
> I'm trying to install the Apache Bundle now from CPAN, but having problems.
>  
> When I try to go to RT I get:
>  
> [error] [client 137.218.6.19] FastCGI: comm with server 
> "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (30 sec)
> [error] [client 137.218.6.19] FastCGI: incomplete headers (0 bytes) 
> received from server "/opt/rt3/bin/mason_handler.fcgi"
> What's going on?? I need RT back up badly.
>  
> Thanks,
> Bryan
>  
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> 
> ------------------------------------------------------------------------
> 
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