[rt-users] Overriding Precedence Header

[Jason Grigsby]

Darren,

That's exactly the issue I'm running into. :-)

-Jason

On Jun 29, 2004, at 8:44 PM, Darren Nickerson wrote:

> On Tue, Jun 29, Jesse Vincent wrote:
>> No. That's not actually quite right. RT _doesn't respond_ to incoming
>> mail with a precendece of bulk. Other than that it continues to act on
>> it. Setting the precedence header to "bulk" is a pretty widely honored
>> convention for saying "This email message was generated by a machine,
>> not a human. If you're a machine (like a vacation autoresponder), you
>> don't want to reply to the sender, as you're likely to generate a 
>> loop.
>
> Not sure if this has been covered yet (I'm a little late to this 
> thread),
> but we've had several customers call us complaining that then never 
> received
> correspondence from us. After some digging, it turns out their spam 
> filters
> had interpreted the bulk precedence header as a sure sign that our
> correspondence was spam-tastic.
>
> -Darren
>
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