[rt-users] [Rt-announce] RT 3.2.0 now available

[Jesse Vincent]

I'm pleased to announce the public release of RT 3.2.0.  RT 3.2 represents
over 15 months of new development and includes a number of new
features and improvements, as well as streamlined installation and
upgrade procedures. 

This version of RT features a major overhaul to RT's searching system,
including support for saved searches, direct download of search results
to Microsoft Excel and a powerful new query builder.  You can find a
brief summary of many of the major changes since RT 3.0 at the end of
this announcement.

We always look forward to hearing your feedback about this or any release 
on the rt-users mailing list. (http://lists.bestpractical.com/lists/rt-users)

For commercial support, please contact us at sales at bestpractical.com.

RT 3.2.0 is immediately available from:

	http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz
	http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz.sig

MD5 sums for this release:

	42952688a95e301556e0f520216bdf17  rt-3.2.0.tar.gz
	1b3bad77be243b8623901208d1942380  rt-3.2.0.tar.gz.sig


	Jesse Vincent
	Best Practical Solutions, LLC


Abbreviated Changelog
---------------------

Email handling

    * Preview who will receive email about new ticket updates before you
      send your message
    * You can disable notification to individual users on a per-ticket
      basis
    * RT provides a full historical view of each message RT sends including 
      all message headers
    * HTML email and image attachments are now displayed inline when viewing 
      a ticket
  
Searching

    * RT now sports a brand-new search user interface, retooled to
      make it easier to build much more complex queries
    * Now you can save searches and optionally to share them with groups
      of your coworkers
    * Search results can be displayed in a per-query customizable format.
    * Search results are now downloadable as tab-delimited data, perfect for
      importing into Microsoft Excel(tm).
    * Search results can now be syndicated as RSS feeds
    * Search results can be downloaded in a simple text format, modified 
      and re-uploaded later

Web interface
    
    * The homepage has been overhauled to provide a "quick ticket creation"
      form and a list of the newest unowned tickets 
    * The user interface has received a minor facelift
    * Every 'box' in RT can now be opened or closed on the fly

Database

    * RT now supports single-user installations on the SQLite embedded 
      database  engine instead of a full database server

Web server

    * RT now supports single-user installations with a stand-alone HTTP server 
      instead of an external web server like Apache

Internals

    * RT now provides an 'Attributes' table, which allows local developers
      to easily extend all of RT's database tables with new read/write
      attributes without needing to modify RT's core schema
  
    * Code has been refactored, cleaned up and more extensively tested 
      throughout the system  
-- 
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