[rt-users] extract CC-s automatically

[Laas Toom]

Hello,

If i send a email to RT3 (3.0.8) that has multiple addresses in Cc: or To: lines, is it possible for RT to extract them and put under the CC in People for that ticket, so that when somebody corresponds to that ticket, those other people get that message too. 

It would be best, if i could contol it with script (as in on comment, others won't get notified).


Also, is there a more complex howto, faq, or smth on creating templates in RT 3. (i got lost while reading through RT's source and still didn't find answers to my questions).


Best,

Laas Toom
laas.toom at eenet.ee