[rt-users] Re: autocreate without saving requestor name

[seph]

> Once the message gets into RT, I want it to appear as though it was posted
> by the original requestor, so AutoReply and all future correspondance works
> properly.  However, I do not wish to make every requestor an RT user, as
> AutoCreate seems to do.  We have many 1000s of requestors, but users should
> be limited to our internal CSRs.  We do not plan to use the self service
> i/f.

why don't you want them to be RT users? RT was designed around the
idea that they would be. Note also the difference between privledged
and unprivledged users.

seph