[rt-users] Display more than 10 tickets.

[Rick Rezinas]

Can you supply the following info?  (sorry, some might have already come
through)

1) ls -al .../rt_home/conf/
what are the permissions on RT_SiteConfig.pm?

2) ps -ef |grep apache |grep -v grep
or httpd or whatever

3) entire contents of RT_SiteConfig.pm

other things that may be helpful: relevant lines from apache config,
versions of all s/w.

rick


On Thu, 04 Mar 2004, Rabbie Zalaf wrote:

> Hello and Thankyou all for all of your suggestions.
> 
> I have tried everything that has been sugested including checking that the
> RT_Config.pm and RT_SiteConfig.pm are readable by the rt group and it still
> wont work. I even rebooted the server and still only displaying 10. 
> 
> Does anyone else have any idea's?
> 
> 
> -----Original Message-----
> From: Mike Husband [mailto:m.husband at leadup.com.au] 
> Sent: Wednesday, March 03, 2004 2:09 PM
> To: Rabbie Zalaf; 'RT users'
> Subject: RE: [rt-users] Display more than 10 tickets.
> 
> 
> 
> Apparently apache restart doesn't work.
> You must stop and then start apache.
> 
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Rabbie 
> > Zalaf
> > Sent: Wednesday, 3 March 2004 9:47 AM
> > To: 'RT users'
> > Subject: RE: [rt-users] Display more than 10 tickets.
> > 
> > 
> > Thanks Russ,
> > 
> > Sorry but still no luck. I did the following,
> > 
> > cp RT_Config.pm RT_SiteConfig.pm
> > vi RT_SiteConfig.pm ->
> > 
> > add
> > 
> > # Number of Tickets to be displayed
> > Set($MyTicketsLength, 20);
> > 
> > /etc/rc.d/init.d/httpd restart (Redhat 8.0)
> > 
> > No luck.
> > 
> > Please advise.
> > 
> > Thankyou all.
> > 
> > Rabbie.
> > 
> > 
> >
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994