[rt-users] Problem with searching for requestor email address in RT 3.0.9?

Daniel E. Eisenbud eisenbud at cbio.mskcc.org
Mon Mar 8 14:38:40 EST 2004


Also, I turned on "debug" level logging, and there's nothing interesting
related to this, just normal messages saying
[Mon Mar  8 19:32:38 2004] [debug]: limiting to 50 rows (/usr/local/rt3/lib/RT/Interface/Web.pm:639)

-Daniel

On Mon, Mar 08, 2004 at 02:34:53PM -0500, Daniel E. Eisenbud <eisenbud at cbio.mskcc.org> wrote:
> Here are the URLs RT produces for a search of all tickets in one of our
> queues versus a search for tickets with a requestor like "foo" in the
> same queue.  Looking at the URLs, it looks like it includes the correct
> query in the generated URL.  However, the search isn't narrowed, and the
> new search term isn't listed at the bottom of the page.
> 
> http://www.cbio.mskcc.org/rt/Search/Listing.html?Bookmark=FrT%253B%25402%257C%25250%257C%25242%257C26&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=16&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search
> 
> http://www.cbio.mskcc.org/rt/Search/Listing.html?Bookmark=FrT%253B%25402%257C%25252%257C%25242%257C26%25258%257C%252411%257CDESCRIPTION%25245%257CFIELD%25248%257COPERATOR%25245%257CVALUE%252422%257CQueue%2520%253D%2520faculty-search%25245%257CQueue%25241%257C%253D%252414%257Cfaculty-search%25242%257C27&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&RequestorOp=LIKE&ValueOfRequestor=foo&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&CustomFieldOp36=LIKE&CustomField36=&CustomFieldOp37=LIKE&CustomField37=&CustomFieldOp38=LIKE&CustomField38=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search
> 
> -Daniel

-- 
Daniel E. Eisenbud
eisenbud at cbio.mskcc.org
Computational Biology Center
Memorial Sloan-Kettering Cancer Center



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