[rt-users] Email to RT auto-creates a new ticket

Fran Fabrizio fran at cis.uab.edu
Mon Mar 8 16:17:45 EST 2004


This is more or less the entire point of RT. :-)  If you have your 
mailgate configured correctly, this is how RT works out of the box.

What specifically are you having trouble with?

-Fran

Rashid Khan wrote:
> Hi guys,
> 
> 	First of all, this ticketing system is great.  I've used remedy
> before and wow did that suck.  I want to simplify the process of creating
> tickets to a point where users can send an email and RT will automatically
> create a new ticket.  How can I configure this?  The following is my
> environment:
> 
> RT 3.0.9
> OS - Slackware 9.1 with sendmail
> IT Infrastructure uses Exchange
> MYSQL
> 
> 
> I've done some research but could not find a concreate answer.
> 
> Any help will be greatly appreciated,
> 
> Thank You,
> 
> Rashid
> 
> 
> ****************************************************************************
> **********************************
> This electronic mail message contains information that (a) is or may be
> CONFIDENTIAL,
> PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE,
> and (b) is intended only for the use of the addressee(s) named herein.  If
> you are not an
> intended recipient, please contact the sender immediately and take the steps
> necessary to
> delete the message completely from your computer system.
> 
> Not Intended as a Substitute for a Writing: Notwithstanding the Uniform
> Electronic Transaction
> Act or any other law of similar effect, absent an express statement to the
> contrary,
> this e-mail message, its contents, and any attachments hereto are not
> intended to represent
> an offer or acceptance to enter into a contract and are not otherwise
> intended to bind
> this sender, barnesandnoble.com llc, barnesandnoble.com inc. or any other
> person or entity.
> 
> 
> _______________________________________________
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> rt-users at lists.bestpractical.com
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653




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