[rt-users] Email to RT auto-creates a new ticket
Fran Fabrizio
fran at cis.uab.edu
Mon Mar 8 16:17:45 EST 2004
This is more or less the entire point of RT. :-) If you have your
mailgate configured correctly, this is how RT works out of the box.
What specifically are you having trouble with?
-Fran
Rashid Khan wrote:
> Hi guys,
>
> First of all, this ticketing system is great. I've used remedy
> before and wow did that suck. I want to simplify the process of creating
> tickets to a point where users can send an email and RT will automatically
> create a new ticket. How can I configure this? The following is my
> environment:
>
> RT 3.0.9
> OS - Slackware 9.1 with sendmail
> IT Infrastructure uses Exchange
> MYSQL
>
>
> I've done some research but could not find a concreate answer.
>
> Any help will be greatly appreciated,
>
> Thank You,
>
> Rashid
>
>
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--
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653
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