[rt-users] Email to RT auto-creates a new ticket

[Fran Fabrizio]

This is more or less the entire point of RT. :-)  If you have your 
mailgate configured correctly, this is how RT works out of the box.

What specifically are you having trouble with?

-Fran

Rashid Khan wrote:
> Hi guys,
> 
> 	First of all, this ticketing system is great.  I've used remedy
> before and wow did that suck.  I want to simplify the process of creating
> tickets to a point where users can send an email and RT will automatically
> create a new ticket.  How can I configure this?  The following is my
> environment:
> 
> RT 3.0.9
> OS - Slackware 9.1 with sendmail
> IT Infrastructure uses Exchange
> MYSQL
> 
> 
> I've done some research but could not find a concreate answer.
> 
> Any help will be greatly appreciated,
> 
> Thank You,
> 
> Rashid
> 
> 
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-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653