[rt-users] Email to RT auto-creates a new ticket

[Fran Fabrizio]

I would start with the SETTING UP THE MAIL GATEWAY section of the 
documentation and see if you can fit your Exchange server in the mix 
(forward from Exchange to an MTA running on Unix would be pretty easy, I 
would think, and from there, follow directions).

-Fran

Rashid Khan wrote:
> Forgot to include everyone...
> 
> -----Original Message-----
> From: Rashid Khan 
> Sent: Monday, March 08, 2004 4:26 PM
> To: 'Fran Fabrizio'
> Subject: RE: [rt-users] Email to RT auto-creates a new ticket
> 
> 
> Thanks for the quick response.  The main email system is Exchange.  I manage
> the NOC and created a queue named NOC.  I want to have an email address in
> exchange, let's say rt at book.com  A user will send an email to rt at book.com
> and it will create a new ticket which gets sent to the NOC queue.
> 
> This is the general idea.  How do I go about doing that?
> 
> -----Original Message-----
> From: Fran Fabrizio [mailto:fran at cis.uab.edu]
> Sent: Monday, March 08, 2004 4:18 PM
> To: Rashid Khan
> Cc: rt
> Subject: Re: [rt-users] Email to RT auto-creates a new ticket
> 
> 
> 
> This is more or less the entire point of RT. :-)  If you have your 
> mailgate configured correctly, this is how RT works out of the box.
> 
> What specifically are you having trouble with?
> 
> -Fran
> 
> Rashid Khan wrote:
> 
>>Hi guys,
>>
>>	First of all, this ticketing system is great.  I've used remedy
>>before and wow did that suck.  I want to simplify the process of creating
>>tickets to a point where users can send an email and RT will automatically
>>create a new ticket.  How can I configure this?  The following is my
>>environment:
>>
>>RT 3.0.9
>>OS - Slackware 9.1 with sendmail
>>IT Infrastructure uses Exchange
>>MYSQL
>>
>>
>>I've done some research but could not find a concreate answer.
>>
>>Any help will be greatly appreciated,
>>
>>Thank You,
>>
>>Rashid
>>
>>
>>
> 
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> 
> 

-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653