[rt-users] Trouble Extracting from RT3.0.8 to RTFM2.0.3rc6

[Ray Walters]

   I am having similar trouble to those below, but with 
Apache2+mod_perl2 , RT 3.0.8 and RTFM 2.0.3rc6 on RedHat 9.  I have 
tried RTFM 2.0.2, but then I have a different issue.  When I try to add 
an article, I get an error saying I don't have permission to edit that 
article.  I have looked at

http://rt3.fsck.com/Ticket/Display.html?id=5185

and

http://rt3.fsck.com/Ticket/Display.html?id=4386

to no avail.  I tried the change at

http://lists.fsck.com/pipermail/rt-users/2004-January/019950.html

and it didn't help.  I tried mucking around myself, but I just got 
different errors.
   I have seen a lot of people have issues with RT and RTFM on RH9. 
Other than this, RT is working great for us on RH9.  Do I just have to 
live with no RT to RTFM integration for now?



 > On Friday 27 February 2004 10:50, Panu wrote:
 >
 >>I tried to get an answer couple of times earlier but no one was able to
 >>help then.
 >>
 >>I have upgraded RT, PERL, and modperl (3.0.9, 5.8.3, 1.29) and all
 >>depencies are ok. I dropped all RTFM tables and removed RTFM rows from
 >>acl table. So I shouldn't have anything remaining from earlier RTFM
 >>install?
 >>
 >>I downloaded latest version (at the time 203rc5) unpacked etc. and said
 >>make install.
 >>
 >>Installer asks for DB password twice (for schema and then for acl) and
 >>then promptly exits.
 >>
 >>Question: Is the install process supposed to exit just after the second
 >>password question? If yes then I suggest making somekind of summary
 >>after the last message that everything was ok. Or add a section to
 >>documentation where to find install log or something where the success
 >>of it can be checked.
 >>
 >>Problem:
 >>
 >>What I'm missing from my RTFM install is the automatic filling of the
 >>article/custom field from a ticket. From the documentation I got the
 >>impression that if the customfield in the class is of type textsingle
 >>the ticked body would be filled in automatically? That isn't the case
 >>for me.
 >>
 >>Missing that functionality makes RTFM very ankward to use and I can't
 >>see any of our users bothering with filling the information from the
 >>ticket by hand. Also the referrer fields could be filled 
automatically too?
 >>
 >>Thank you for your assistance,
 >>
 >>Panu
 >>
 >>
 >>_______________________________________________
 >>rt-users mailing list
 >>rt-users at lists.bestpractical.com
 >>http://lists.bestpractical.com/mailman/listinfo/rt-users
 >>
 >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
 >
 >
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 >
 > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
 >