[rt-users] Re: [rt-devel] Open large attachements

[Harald Wagener]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1


Am 11.03.2004 um 10:09 schrieb Hilde Therese Lauvset:

> Hi,
>
> How  can we open large documents sent by mail in RT?
> We tried to open a PDF document of  91K but the data could not be 
> present.
>

We need to know more about Your setup, as there are several ways this 
can happen. Common data needed to assess Your situation are:

- - which os/distribution?
- - which webserver/version?
- - mod_perl or fastscgi?
  - which version of the above?
  - what does the webserver configuration look like?
- - which version of perl?
- - which database backend and version?
  - what does the database backend configuration look like?
- - which mail server software (and version)?
- - which version of RT?
  - what's in RT_SiteConfig.pm? (don't forget to hide any passwords in 
there!)
- - has this worked before and broke by changing one or more of the 
components above?
  - if yes, which components were changed in what manner?
- - is this a general error, or is it only under specific circumstances?
   (in Your case: does it break all big files, or only PDFs?)
- - can the error be limited to hard numbers?
   (in Your case: What is the maximum size of a file that does not 
break?)

Regards,
     Harald

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.3 (Darwin)

iD8DBQFAUDehLK0d0a+RTy8RAlHYAJ4ljeOC4aC40SX82Y0e3xrWkotXkgCeNygc
IYX6fOxnC9P4+LW+aWKVKj0=
=QkuF
-----END PGP SIGNATURE-----