[rt-users] ShowTickets permissions problem.

Todd Chapman rt at chaka.net
Thu Mar 11 12:58:55 EST 2004


I have a user, call him Bob, who is a member of an RT3 group
called Admins. A ticket is created in which the Admins group
is an AdminCc watcher.

I set up the Global group rights for the AdminCc role to
include:
 CommentOnTicket
 DelegateRights
 OwnTicket
 ReplyToTicket
 SeeQueue
 ShowTicket
 ShowTicketComments
 StealTicket
 TakeTicket


But Bob can't even see the ticket. If I make Bob and AdminCc
to the ticket directly (not as a member of the Admin group)
Bob can see the ticket just fine.

Can anyone suggest what I might be doing wrong?

Thanks!

-Todd




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